Silkroad Online Forum

Quellcode

  Hello,

as you can see i cannot login to the game, i dont know why but on other Computers the people dont have this Bug...

I already checked my Firewall (Client got permission)
I already reinstalled the game (again)
I already checked my computer for Viruses (with the latest Anti-Virus Software)
I dont use any third-party software

I dont know what you have done with your servers but...
on 07/14/09 i can login to the game until 1 or 2 am (Middle European Time)

at ~9 - 10 am (Middle European Time) i get everytime an crash...

Even with the new Update of you (1.202) its still not working...ive planned to buy Premium...but now...i dont know...
i dont want to waste money if that happens again and i cannot login with premium because my Client crashes.......

Greetings

Quellcode

Hello. this is Silkroad Online.

Dear Valued Customer,

 

Greetings from Joymax Customer Support Team!

 

We received your email regarding the Server Inspection Error Message.

We apologize the inconvenience that this may have caused you.

 

To prevent this error message we suggest that you follow these steps below:

 

-          Confirm in the News section if the Server is Under Inspection or not.
- Permit sro_client.exe, silkroad.exe, gameguard.des to access the internet via your Firewall.
*IF YOU HAVE RE-INSTALLED THE GAME YOU WILL REQUIRE TO REFRESH YOUR PROGRAM ALLOW LIST.
*UNINSTALLING THE GAME DOES NOT FIX THIS ERROR

- Check your host file by doing the following:
Open your Hosts file with NOTEPAD at C:\Windows\system32\drivers\etc and
Confirm/Add The following lines:
 

# Copyright c 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments such as these may be inserted on individual
# lines or following the machine name denoted by a # symbol.
#
# For example
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
222.111.150.111 gwgt1.joymax.com

 

Hope this guide helps.

 

Have a nice day!

 

* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To prevent the loss of accounts, we strongly recommend our users change password frequently.

 

Thank you for emailing Joymax Customer Support.

For further details and support, kindly visit our website at http://www.joymax.com/silkroad.

 

Sincerely yours,

Joymax Customer Support Team