1/24 Update
Q. What exactly is Nprotect?
A. It is a program that prevents illegal programs and viruses from running at the same time as the program it is protecting.
Q. After the installation of Nprotect, I am getting error messages and cannot enter the game.
A. In the event that Nprotect detects elements of a virus or spyware, Nprotect may prevent the launching of the game. We recommend you run an anti-virus and spyware scan in this case. We also recommend adjusting your firewall security settings.
1/25 Update
Q. What might happen if I use an illegal program?
A. Distribution of illegal programs may result in an account block. Most recent hack programs may actually be committing identity theft through forwarding of personal details stored on your computer. We ask you to please exercise caution in order to avoid becoming a victim.
1/ 26 Update
Q. Will we be able to transfer our characters to the new server, Babel?
A. No, not at this time.
Q. What do I do if I get "error code 360" when my NProtect Gameguard is updating?
A. This is a error that occurs when a problem occurs with the NProtect patch process. Please uninstall the client using the uninstaller function that comes with it. Do not use Windows' "remove programs" function in the Windows control panel. Please download the client from our site again and reinstall.
1/27 Update
Q. Why do online games lag? What exactly causes lag?
A. Lag usually occurs when there is a problem with your connection, PC system,or game option settings that are not appropriate for your PC, or problems arising from your PC hardware specifications. In order to reduce possible lag issues, we have prepared some recommendations for you to try in the quest to reduce lag.
- PC systems management- scan for viruses, do not have other programs running while playing the game.
- Game settings to reduce under the graphics tab: Shade detail, Background and character sight ranges, volume effect (bloom effect)
- Connection, PC specification: get a faster connection that utilizes ADSL, VDSL, T3 lines, a faster computer(faster/more efficient CPU, graphic card, or RAM).
Q. Why were the Tuanhuang Stone Caves removed?
A. The Tuanhuang caves were removed because they were released accidentally ahead of schedule in our most recent update. For this reason, this area was not tested completely. In addition, because the items and skills, relevant to that area, were not updated and included, we decided to remove the area from the servers at this time. Tuanhuang Stone Caves will be included in the next update as will new skills, items, quests, and the level cap will be raised. So we ask for your patience in waiting for this area to come out at the appropriate time.
1/28 update
Q. If my patch download slows or ends abruptly with an error, what do I do?
A.
- When many users are simultaneously downloading the patch file, download speeds may slow. In this case, it would be a far more efficient idea to download the patch at a slightly different time when traffic is not so heavy.
-In the case of an error message, the issue mostly arises from intermediate connection issues or a lack of free space on your PC hard drive. Please check your PC and with your ISP(Internet Service Provider).
1/29 update
Q. Who is this GM_Pizza?
A.
1. I am male
2. I am the GM who will read your criticisms and your compliments.
3. I will do my best beyond just words but with my actions to make your Silkroad Online experience enjoyable.
Q. Why should I know about the Two-way Balancing System in Silkroad and what advice can you give me regarding it?
A. In Silkroad Online, when your skill mastery level and character level are not at the same level you will receive less experience points but receive more skill points instead. To put it simply, because the more skills you learn the stronger your character is, much more time is spent cultivating your character levels than anything else.
2/3 Update
Q. I have seen weapons that glow. What makes them glow?
A.
Bonus enhancements to weapons beginning at +3 cause these weapons to glow. The colors are different at +3/+5/+7/+9.
Q. Who is this GM Crayon?
A.
1. I am very colorful. Made of all those warm and cozy colors. And...mangryangs...
2. Through your journeys through deserts and tundra, know that we are working (somewhere behind that nicely rendered sky) to make your experience an enjoyable one
3. That we play this game everyday too and you can have every confidence that we are aware of your compliments and complaints.
2/7 Update
Q. In the Skill descriptions, you have the damage sections listed in this form ex:100-130 (150%). What do each of the numbers refer to?
A. The percentage (example being 150%) does not indicate extra damage, but is one of the factors considered when calculating damage and is a variable rate that users must pay attention to. Simply put, if the percentage is higher the rate of the skill may be slower but the damage will be higher. Conversely, when the percentage is lower, the rate may be faster but the damage is lower.
2/8 Update
Q. How do I change my password?
A. If you look on the homepage under the login window, you will see a button labeled "Forget your ID or PW?". If you click that button you can change your password.
Q. The difference between the party settings of "each get exp." and "share exp." ?
A.
-"Each get exp" Party: No party region range limit, a max of 4 member, less experience bonus than "Shared exp." party.
-"Share Exp." Party: Party region range limited, a max of 8 members, higher experience bonus than "Each get exp." party.
2/10 Update
Q. What is a "Safe Trade"(One star)
A. The "Safe Trade" label refers to the system where the direct PvP attacks on traders are restricted.This system is for users who desire some element of safety over profit. This system however does not mean that the player is safe at all from PK, NPC thieves, and monster attacks.
Q. What can I do to avoid having my account "stolen" by someone else?
A.
1. Use an antivirus tool, no matter what kind of location you login from, to scan for and remove any trojans, keyloggers.
2. Periodically change your password
3. Never ever supply anyone else with any of your personal information like your password.
4. If you login from a public location please be very careful to not allow others to see any of your login and account information.
2/11 Update
Q. Is it possible to transfer items from one character to another character on the same account?
A. All items in the warehouse can be shared by the characters on the same server of the same account.
GM Pizza says:
I hope you have an enjoyable time not only with Silkroad Online and in all the plans you have for the weekend.
GM Crayon says:
I would also like to wish you all a fun, cool and safe weekend. Don't do anything that a crazed Tiger Lady would do.
2/13 Update
Q: Will party matching work with trade runs? For example with traders who need hunters for protection or Thieves who need other thieves to raid?
A: Yes. Those features are included in the upcoming update.
2/14 Update
Q. Will our characters or character data be wiped/reset/erased?
A. There will not be a wipe/reset/erasure. We, at Silkroad Online, will always work to our utmost to keep our promises to you our users.
2/20 Update
Q. I killed a player and my ID turned red.What happens now? And how do I clear my murder(red character ID) status?
A.
You can lower and clear this murder status by the following two options:
a. killing monsters
b. having your character die
2/22 Update
Q. I am getting a C9 error, what does this mean?
A. This is a log-in issue that arises from log-in congestion. We will further improve our equipment and consistently work to bring you, our users, a smooth gaming experience.
2/23 Update
Q. What is the manual patch for?
A. The manual patch is for those users whose client based automatically patching speeds are slow. Those who already have the most up to date versions of the game (through the client auto patch) have no need to download this manual patch and can simply play the game without it.
2/24 Update
Q. If I want to make a fansite, how do I go about using Silkroad Online related images?
A. Fansites can use screenshots and images from the official Silkroad Online homepage. If it is used for commercial uses however you may receive legal punishment and so we prohibit commerical use of this material.
Q. Why are there server downs?
A.
- Server inspection : Database backup is the main purpose, and is progressed at a set time during the week.
- Extra inspection : An inspection that is not scheduled is progressed because a patch is needed urgently.
- Emergency inspection : Server down is occured due to an unexpected problem. Servers are restarted after inspecting and fixing the problems that caused the server down.
2/28 Update
Q. Why are there so many server inspections these days?
A. The recent server connection issues require some time to fix. In order to fix these issues and provide a safe gaming environment, these inspections are necessary. We sincerely apologize for this. We will try
to quickly resolve these issues to reduce the inconveniece to you, our users.
3/2 Update
Q. How do I redistribute stats and skill points?
A.
- When the character becomes level 20, you can redistribute skill points through the "Cursed Heart Quest" you receive from "Herbalis Bori" located in Donnwhang. However, redistributing skill points through the quest only allows 80% of the skill points to be retrieved, and also costs gold.
- Redistributing stat points is currently not supported by the system.
Q. How often do unique monsters spawn?
A. I cannot give the exact time however, unique monsters will respawn randomly after their first death. There are not too many unique monster appearances in the course of a single day so keep your eyes open.
3/3 Update
Q. How much more powerful is a Seal of Star/Moon/Sun equipment in comparison to normal + bonus equipment?
A. Rare items each have differences in power so it is difficult to give an exact answer however in a normal approximate observation; a basic Seal of Star item will have at least a +7 equivalent value, a basic Seal of
Sun will have at least a +15 value. Seal of Moon items will occupy the middle values between the two.
Q. How do I change my password?
A. You will see a [Forget ID or PW? Please click here!] button on the top right hand side at the main page of www.silkroadonline.net. Click on the button and follow the instructions to change your password.
The answer to the question you selected when you registered to the site will be asked, so please enter the answer precisely.
3/6 Update
Q. Can I delete my characters without waiting for 7 days?
A.
7 days waiting time is the minimum period for the protection of the character information, and has the following meanings:
- minimizes the chance of the character deletion through ID theft
- prevents your character from getting deleted by mistake
Q. What does the critical rating on weapons signify? How much does it influence your attacks?
A.
Critical ratings represent the probability of a critical hit.
Critical hits double physical damage.
In a combined magical and physical attack, the resulting critical hit will only double the physical damage.
3/8 Update
Q. I am getting nProtect errors with numbers like 114 and 150 listed in them. What are these errors or how can I fix it?
- 150 error
Please try downloading and install GameGuard manually, using the link provided.
http://update.nprotect.net/gameguard/ins…l_GameGuard.exe
- 360 error
Right click on hard disk drive - select device - do disk scan, delete GameGuard folder in the game directory, download GameGuard using the manual link, install and try again.
http://update.nprotect.net/gameguard/ins…l_GameGuard.exe
- 140 error
There could be a program that might be taking up too much CPU resource. Or, the video driver or sound driver might be out of date. Please scan for any virus and spy-ware, and update all drivers to the most recent versions. The user might be running an anti-virus software that is too heavy for the particular system(Norton 2005, McAfee, VirusBuster, etc.) Please open the settings of the application, and disable any unnecessary features like internet monitoring, outlook monitoring, script monitoring
3/10 Update
Q. Do GM's check the forums?
Not only do GMs check the forums, but they also monitor every servers in the game. The posts in the forums are important, because GMs take into account these posts for patches needed in the game and other possible future services.
Q. How does the murder penalty system work?
- You are forbidden the use of transports and portals.
- You are forbidden the ability to do any of the jobs.
- You HP drops steadily in the cities.
-You are given an experience penalty.
-You recieve an item drop penalty.
- Y ou are forbidden the use of return scrolls.
- There are several other miscellaneous restrictions.
3/14 Update
Q. When I try to pay for charging silk with my Visa credit card, I continue to get error messages with the number 8373 and/or internal error 500. What are these?
A. These are Verified by Visa related errors. Please consult your card's homepage for more detailed information.
Q. My Visa debit card isn't being accepted. It says Visa on it so it should work right?
A. Debit cards will not work because the Verified by Visa system only works with Visa credit cards.
Q. That monkey is really cute! Where can I get it?
A. The Item Mall, which is accessible in-game with the F10 key.
3/17 Update
Q. Do silver, gold time service tickets also affect the amount of skill points you receive?
A. For the time mentioned on the item, the user of the item will receive bonus on both the skill points and experience.
Tip: It is always a good idea to change your password and a secret question on a regular basis. It is not a good idea to use the same ID and password that you use for other sites. These simple steps will let you play games and other internet based activity with more safety.
Q. When the monkey's 4 week rental period is up, do I have to buy another monkey?
A. If you get the Clock of Reincarnation that is sold in the Item Mall, the monkey may be used again for four more weeks.
