Silkroad Online Forum

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Dear Marius,

Thank you for contacting Acclaim Games.

I understand from your email that you were unable to complete registration
of your new account with your actual email id ******-***************@web.de".

I understand your concern regarding this. However special characters like
hyphen, asterisk are not allowed in User ID, character name or email
address.You can use only letters or numbers.Space between two names is also
not allowed. This is designed in line with the standard practice to offer
greater security to the account information.

I have requested the concerned department for Acclaim news/notifications to
be sent to your original email id ******-***************@web.de". please be
assured that you will be receiving all the mails in this account only.

I have forwarded your request to the 2Moons team for account activation. It
will be activated very soon. However, if your account status is still
pending, please report it to 2msupport@acclaim.com

I hope this will resolve your query. Please get back to us if you need any
further assistance. We will be glad to help you.

Thank you once again.

Sincerely,

Michael
Customer Support
Acclaim Games.


----- Original Message -----
Dear Acclaim Support Team,

I am having got problems regarding my E-Mail on the account named
"*******". When I registered and tried to type my E-Mail correctly I
experienced problems with the "-", so I was not able to write my E-Mail
correctly.

I request you to change my E-Mail from "*******************@web.de" to
"******-*****************@web.de". If You aren't able to change my E-Mail I
will not be able to receive Acclaim-newsletter and information/news
regarding Acclaim or my account.

I also request You to be part of the 2moons-Closed Beta Programme, as I am
waiting since November on this game.

Best regards,
Marius M*****.